We want you to be happy with your purchase. However, due to hygiene reasons, we have a specific return policy for cosmetic items.
- Damaged or Wrong Items: If you receive a damaged, leaked, or incorrect product, please contact us within 24 hours of delivery at [Your Email/WhatsApp] with a photo/video of the issue.
- Exchanges: We will replace the damaged item at no extra cost to you.
- Non-Returnable: Used or opened products cannot be returned or refunded due to health and safety standards.
- Refunds: In case of a valid refund, the amount will be processed back to your original payment method or provided as store credit within 7 working days.